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FAQ & Entry Terms

Are tickets refundable?

All ticket sales are final.

Velvet Society does not offer refunds for change of mind, inability to attend, personal circumstances, incorrect ticket selection, failure to read event information, or failure to meet entry requirements.

Refunds will only be provided where required under New Zealand law.

Does buying a ticket guarantee entry?

No.

Velvet Society is a curated private event community. Purchasing a ticket does not automatically guarantee entry unless your profile, application, and attendance have been approved by Velvet Society.

Entry remains subject to approval, venue requirements, security checks, dress code, behaviour standards, and compliance with our event terms.

Who can attend Velvet Society events?

Velvet Society events are for approved adults only.

All guests must be 18 years or older and may be required to provide valid photo ID on arrival. The name on your ticket, application, or membership profile must match your ID.

Velvet Society reserves the right to decline applications or refuse entry where a guest does not align with the event criteria, community standards, safety requirements, or approval process.

Can I transfer my ticket to someone else?

Tickets may not be transferred, resold, gifted, or passed on to another person without prior written approval from Velvet Society.

All attendees must be approved individually. If an unapproved person attempts to attend using another person’s ticket, entry may be refused and no refund will be provided.

What happens if I am refused entry?

Velvet Society reserves the right to refuse entry to any guest who does not meet our event standards, dress code, approval requirements, safety requirements, or behaviour expectations.

No refund will be provided where entry is refused due to intoxication, aggressive behaviour, disrespectful conduct, false information, breach of event rules, inappropriate clothing, failure to provide valid ID, or failure to comply with staff, host, venue, or security instructions.

What is the dress code?

Velvet Society encourages elegance, confidence, individuality, and self-expression.

Guests are expected to dress in a way that reflects the atmosphere of the event. Clothing that is offensive, discriminatory, unsafe, excessively dirty, heavily damaged, or inappropriate for the event may result in refused entry.

Final dress code decisions are at the discretion of Velvet Society, venue staff, and security.

What behaviour is expected?

Respect, consent, discretion, and personal boundaries are essential at every Velvet Society event.

Any behaviour that makes another guest feel unsafe, pressured, harassed, disrespected, or uncomfortable may result in immediate removal from the event and exclusion from future Velvet Society experiences.

Consent is ongoing and can be withdrawn at any time. No pressure. No harassment. No entitlement. No exceptions.

Is photography or filming allowed?

Photography, filming, livestreaming, or sharing content involving other guests is not permitted without clear consent.

Privacy is central to Velvet Society. Any guest who breaches another person’s privacy may be removed from the event and may be banned from future events.

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Is Velvet Society a private community?

Yes.

Velvet Society is a curated private event community. Attendance is not based only on ticket purchase. Our approval process exists to protect the quality, safety, discretion, and atmosphere of the community.

We reserve the right to approve, decline, suspend, or remove access at our discretion where necessary to protect the Velvet Society standard.

What happens if the event is postponed or cancelled?

If Velvet Society postpones, reschedules, or cancels an event, ticket holders will be contacted with the available options in accordance with New Zealand law.

Event ticket buyers in New Zealand should read the event terms carefully, especially around changes, cancellations, and refund rights.

Can Velvet Society change event details?

Yes.

Velvet Society may make reasonable changes to event details where required for operational, safety, venue, legal, entertainment, or experience-related reasons.

This may include changes to timing, layout, venue areas, music, entertainment, programming, access arrangements, guest flow, or event format.

Are membership benefits guaranteed at every event?

Membership benefits are subject to availability, event type, venue limitations, operational requirements, and Velvet Society approval.

Some benefits may only apply to selected events, limited-capacity experiences, specific ticket types, or eligible premium beverage packages.

Can Velvet Society remove someone from the community?

Yes.

Velvet Society may remove, suspend, or restrict a guest or member from future events if their behaviour, communication, conduct, or actions do not align with our community standards.

This includes breaches of consent, privacy, respect, safety, honesty, discretion, or event rules.

How does Velvet Society protect privacy?

Velvet Society collects personal information as part of its application, ticketing, membership, and safety processes.

Personal information is handled for purposes such as guest approval, event management, communication, safety, membership access, and community protection. New Zealand organisations are expected to be transparent about how, when, and why they collect personal information.

For more information, please refer to our Privacy Policy.

Final Agreement Statement

By purchasing a ticket, applying for membership, attending an event, or participating in the Velvet Society community, you agree to follow our entry terms, privacy expectations, dress code, consent standards, and community rules.

Velvet Society is built on respect, discretion, authenticity, and connection.

Entry is a privilege. The standard is the standard.

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